Macon County Department of Social Services

Child & Family Services in Franklin, North Carolina. Macon County Department of Social Services is Macon County's local Department of Social Services, the official county-level intake and case-management agency for North Carolina's family safety-net programs. Services include Child Protective Services (CPS) reports and investigations, foster care licensing and placement, adoption services, kinship/relative-care navigation, Adult Protective Services,

Phone: (828) 349-2124

Address: 1832 Lakeside Drive, Franklin, North Carolina, 28734

Website: https://www.ncdhhs.gov/divisions/social-services/macon-county-department-social-services

Languages: English

Services offered: Child Protective Services (CPS) intake & investigations, foster care licensing & placement, adoption services, kinship/relative care, Adult Protective Services, Work First (TANF), Food & Nutrition Services (SNAP), Medicaid/NC Health Choice, energy assistance (LIEAP/CIP), child support enforcement, child care subsidy

Ages served: Children, youth, and families across all ages; adults receiving APS

Good to know: Sourced from the NC DHHS Division of Social Services Local DSS Directory at https://www.ncdhhs.gov/divisions/social-services/local-dss-directory (the official statewide directory of North Carolina's 100 county DSS agencies). Canonical county landing page on the official .gov domain. [Live HTTP source-directory fetch confirmed via curl + r.jina.ai, April 2026 — county pages follow standardized NCDH

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Frequently asked questions about Macon County Department of Social Services

How do I contact Macon County Department of Social Services?

You can call Macon County Department of Social Services at (828) 349-2124 or visit 1832 Lakeside Drive in Franklin, North Carolina. Their website is https://www.ncdhhs.gov/divisions/social-services/macon-county-department-social-services.

What services does Macon County Department of Social Services offer?

Macon County Department of Social Services offers Child Protective Services (CPS) intake & investigations, foster care licensing & placement, adoption services, kinship/relative care, Adult Protective Services, Work First (TANF), Food & Nutrition Services (SNAP), Medicaid/NC Health Choice, energy assistance (LIEAP/CIP), child support enforcement, child care subsidy. Serves Children, youth, and families across all ages; adults receiving APS. Macon County Department of Social Services is Macon County's local Department of Social Services, the official county-level intake and case-management agen

Are services at Macon County Department of Social Services free or low-cost?

Many community child & family services providers offer free, sliding-scale, or Medicaid-covered services. Call Macon County Department of Social Services at (828) 349-2124 to confirm pricing, accepted insurance, and any income requirements before your visit.

What languages does Macon County Department of Social Services support?

Macon County Department of Social Services reports providing services in: English. If you need another language, ask about translation services or call 988 for free crisis support in English and Spanish.

Who is eligible for services at Macon County Department of Social Services?

Macon County Department of Social Services reports serving Children, youth, and families across all ages; adults receiving APS. Eligibility can also depend on income, residency, and the specific service needed — call (828) 349-2124 to confirm before visiting.

What if I'm in crisis right now?

If you or someone you love is in immediate danger, call 911. For mental health emergencies, call or text 988 — the Suicide & Crisis Lifeline — for free, 24/7, confidential support. Veterans press 1; LGBTQ+ youth press 3.

In crisis? Call or text 988 for free, 24/7, confidential support. Veterans press 1. For immediate danger call 911.