Virginia Department of Social Services – Division of Family Services

Child & Family Services — State Child Welfare Agency in Glen Allen, Virginia. The Virginia Division of Family Services within the Department of Social Services oversees child welfare services delivered by 120 local departments of social services. Provides policy, training, foster care, adoption, and prevention services.

Phone: (804) 726-7000

Address: 5600 Cox Road, Glen Allen, Virginia, 23060

Website: https://www.dss.virginia.gov/family

Languages: English, Spanish, additional languages via interpreter

Services offered: State oversight of local DSS, foster care, adoption, child protective services, prevention, kinship care, independent living for older youth

Ages served: Birth–21

Good to know: State child welfare agency headquarters; local services delivered through county/regional offices.

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Frequently asked questions about Virginia Department of Social Services – Division of Family Services

How do I contact Virginia Department of Social Services – Division of Family Services?

You can call Virginia Department of Social Services – Division of Family Services at (804) 726-7000 or visit 5600 Cox Road in Glen Allen, Virginia. Their website is https://www.dss.virginia.gov/family.

What services does Virginia Department of Social Services – Division of Family Services offer?

Virginia Department of Social Services – Division of Family Services offers State oversight of local DSS, foster care, adoption, child protective services, prevention, kinship care, independent living for older youth. Serves Birth–21. The Virginia Division of Family Services within the Department of Social Services oversees child welfare services delivered by 120 local departments of social services. Provides policy, training, foster care, adoption, and prevention services.

Are services at Virginia Department of Social Services – Division of Family Services free or low-cost?

Many community child & family services providers offer free, sliding-scale, or Medicaid-covered services. Call Virginia Department of Social Services – Division of Family Services at (804) 726-7000 to confirm pricing, accepted insurance, and any income requirements before your visit.

What languages does Virginia Department of Social Services – Division of Family Services support?

Virginia Department of Social Services – Division of Family Services reports providing services in: English, Spanish, additional languages via interpreter. If you need another language, ask about translation services or call 988 for free crisis support in English and Spanish.

Who is eligible for services at Virginia Department of Social Services – Division of Family Services?

Virginia Department of Social Services – Division of Family Services reports serving Birth–21. Eligibility can also depend on income, residency, and the specific service needed — call (804) 726-7000 to confirm before visiting.

What if I'm in crisis right now?

If you or someone you love is in immediate danger, call 911. For mental health emergencies, call or text 988 — the Suicide & Crisis Lifeline — for free, 24/7, confidential support. Veterans press 1; LGBTQ+ youth press 3.

In crisis? Call or text 988 for free, 24/7, confidential support. Veterans press 1. For immediate danger call 911.