Massachusetts Child Abuse & Neglect Reporting Hotline
Child & Family Services — Child Abuse Hotline in Boston, Massachusetts. Massachusetts Child-At-Risk Hotline (after-hours/weekends) Trained intake workers screen reports, gather information, and dispatch investigations to the appropriate child protective services office.
Phone: (800) 792-5200
Address: Statewide hotline – serves all of Massachusetts, Boston, Massachusetts
Website: https://www.mass.gov/orgs/department-of-children-families
Languages: English, Spanish, additional languages via interpreter
Services offered: 24/7 child abuse and neglect reporting, intake screening, dispatch to child protective services, mandated reporter support
Ages served: Children and youth 0–18
Good to know: Mandated reporters and the public can call to report suspected child maltreatment.
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Frequently asked questions about Massachusetts Child Abuse & Neglect Reporting Hotline
How do I contact Massachusetts Child Abuse & Neglect Reporting Hotline?
You can call Massachusetts Child Abuse & Neglect Reporting Hotline at (800) 792-5200 or visit Statewide hotline – serves all of Massachusetts in Boston, Massachusetts. Their website is https://www.mass.gov/orgs/department-of-children-families.
What services does Massachusetts Child Abuse & Neglect Reporting Hotline offer?
Massachusetts Child Abuse & Neglect Reporting Hotline offers 24/7 child abuse and neglect reporting, intake screening, dispatch to child protective services, mandated reporter support. Serves Children and youth 0–18. Massachusetts Child-At-Risk Hotline (after-hours/weekends) Trained intake workers screen reports, gather information, and dispatch investigations to the appropriate child protective services office.
Are services at Massachusetts Child Abuse & Neglect Reporting Hotline free or low-cost?
Many community child & family services providers offer free, sliding-scale, or Medicaid-covered services. Call Massachusetts Child Abuse & Neglect Reporting Hotline at (800) 792-5200 to confirm pricing, accepted insurance, and any income requirements before your visit.
What languages does Massachusetts Child Abuse & Neglect Reporting Hotline support?
Massachusetts Child Abuse & Neglect Reporting Hotline reports providing services in: English, Spanish, additional languages via interpreter. If you need another language, ask about translation services or call 988 for free crisis support in English and Spanish.
Who is eligible for services at Massachusetts Child Abuse & Neglect Reporting Hotline?
Massachusetts Child Abuse & Neglect Reporting Hotline reports serving Children and youth 0–18. Eligibility can also depend on income, residency, and the specific service needed — call (800) 792-5200 to confirm before visiting.
What if I'm in crisis right now?
If you or someone you love is in immediate danger, call 911. For mental health emergencies, call or text 988 — the Suicide & Crisis Lifeline — for free, 24/7, confidential support. Veterans press 1; LGBTQ+ youth press 3.
In crisis? Call or text 988 for free, 24/7, confidential support. Veterans press 1. For immediate danger call 911.