Massachusetts EBT Card Customer Service
Food Assistance in Massachusetts. Customer-service line for the Massachusetts EBT card used for SNAP food benefits. Call to check your balance, set or change your PIN, or report a lost or stolen card. This is the number printed on the back of the card.
Phone: 800-997-2555
Website: https://www.mass.gov/info-details/dta-frequently-asked-questions
Good to know: Phone verified from the DTA frequently-asked-questions page at mass.gov on 2026-10-06. Statewide — county = NULL so it shows for every part of the state.
Similar food assistance resources nearby
- Feeding America - Massachusetts Food Banks — Boston, Massachusetts
- Feeding America - Massachusetts Food Banks — Massachusetts
- Food Bank of Western Massachusetts — Chicopee, Massachusetts
- Food Bank of Western Massachusetts (Berkshire County Service Area) — Massachusetts
- Food Bank of Western Massachusetts (Franklin County Service Area) — Massachusetts
- Food Bank of Western Massachusetts (Hampshire County Service Area) — Massachusetts
See all Food Assistance resources in Massachusetts
Frequently asked questions about Massachusetts EBT Card Customer Service
How do I contact Massachusetts EBT Card Customer Service?
You can call Massachusetts EBT Card Customer Service at 800-997-2555 in Massachusetts. Their website is https://www.mass.gov/info-details/dta-frequently-asked-questions.
What services does Massachusetts EBT Card Customer Service offer?
Customer-service line for the Massachusetts EBT card used for SNAP food benefits. Call to check your balance, set or change your PIN, or report a lost or stolen card. This is the number printed on the back of the card.
Are services at Massachusetts EBT Card Customer Service free or low-cost?
Many community food assistance providers offer free, sliding-scale, or Medicaid-covered services. Call Massachusetts EBT Card Customer Service at 800-997-2555 to confirm pricing, accepted insurance, and any income requirements before your visit.
Does Massachusetts EBT Card Customer Service offer services in other languages?
Call Massachusetts EBT Card Customer Service at 800-997-2555 to ask about languages supported. Many providers offer Spanish-language services or interpretation. The 988 Suicide & Crisis Lifeline supports English and Spanish 24/7 (press 2 for Spanish).
What if I'm in crisis right now?
If you or someone you love is in immediate danger, call 911. For mental health emergencies, call or text 988 — the Suicide & Crisis Lifeline — for free, 24/7, confidential support. Veterans press 1; LGBTQ+ youth press 3.
In crisis? Call or text 988 for free, 24/7, confidential support. Veterans press 1. For immediate danger call 911.